RETURNS & REFUNDS
We strive to provide you with the best quality and value, if for any reason you are not satisfied with your order, we will be happy to take back the product and refund you your purchase in full.
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer are not eligible for a refund.
Request your return authorization number and send an email to info@moetikhebben.nl. with a detailed reason for return and photos or a video of the product supporting your reason. Once approved, you will receive the RA# and the address of the nearest warehouse where you can send the product you want return.info@moetikhebben.nl to.
To guarantee your refund, you can use a trackable postal service, we are not responsible for lost or missing packages.
RETURN WINDOW:
The amount of time a customer has to return a product?
the time period during which the customer is allowed to return the merchandise typically in number of 14 days.
Upon receipt of your package, your products will be examined and the full amount will be refunded to your original payment method. A refund receipt will be emailed to the email address you used when making your original purchase.
LATE OR MISSING REFUNDS
Refund processing takes up to 3 to 7 business days
We've seen that some credit card companies take up to 30 days to show that the refund has been put back on the card. If you've done all of this and you still haven't received your refund, please contact us
How long does delivery take?
All orders are shipped within 2-5 business days. If your order has not arrived within the estimated delivery times, please contact our support team at info@moetikhebben.nl.